Northwest Airlines Complaint - HOW RUDE!!!! 3/8/2007
My husband and I decided to take a vacation 6 years overdue, we could have used another airline that would have been $50 cheaper but decided to use Northwest for two reasons, because of the size of the airline and also because they offered non stop. Seemed like a no brainer to go with Northwest.
Our flight was from Minneapolis to Orlando
Upon boarding the plane 30 minutes before we were scheduled to take off, as we sat on the plane waiting to be taxied onto the runway, time seemed to pass, about an hour later after we were suppose to be in the air, the Captain no informs us that the plane has a problem with the fuel indicator light and should have the problem fixed shortly. Another 30 minutes passed and we finally made it into the air.
During the flight my husband had asked the passing flight attendant if they had headphones to purchase, because we thought that planes still had the capabilty have music, the seats still had every indication that this was still an option due to the headphone jack and volume control. The flight attendant gave a look to my husband like he was an idiot for asking, and shot him a glare and walked away without answering a simple question.
Then to make matters worse, during the snack distribution, my husband did not have the correct change for the snack and the same flight attendant told him that she would be back shortly, almost 2 hours passed and she came back and my husband held out his hand to receive his change back and she yelled at him to put his hand down!! She then had to hands with money, one had the larger bills and the other had one dollar bills, and she preceeded to count out 15 single dollar bills and hands them to him.
We have now landed in Orlando, and our plane is now 2 hours late and we arrive at our accomedations at 2:30am.
Now the return flight was not much better, we were standing in line at the e-ticket check in and witness a young man checking his luggage in, he had one bag and a boogie board, the employee at the counter proceeded to charge him $85 for his board, he explained to her that on his flight in he did not have to pay extra for the board and could not understand why he had to pay now to return home, his father put his credit card on the counter in dismay, the employee took the card and threw it on the floor and yelled at him for supposedly throwing his card at her, I knelt down to pick his credit card up from the floor. She then proceeded to be a SNOT and told the young man to step back and put a baggage claim on his board and told him to leave and that she didn't know why she was about to let it go without charging him.
At this point, my husband and I had now come to a conclusion that we would never fly Norwest again!!
We boarded our flight and before take off the attendant told my husband to put his seat in the upright position, he proceeded to do so and the seat would not hold that position it would lie back down in the reclined position, he told the attendant that the seat was broke, after that 3 more attendants came by and proceeded to tell him to put his seat in the upright, he then told each and everyone of them that it was broke.
All in all the whole expierience was awful!! If Norwest employees are that unhappy in their positions, I think that it is time for them to find another career! And if Norwest allows this behavior than I think they should be removed from flights just as us passengers would be if we behaved in that manner.
Never again Northwest Airlines!!!!