Best Buy Complaint - Best Buy Refuses to Price Match in Texas
DALLAS, TEXAS -- I would like to know if anyone else has problems with price matching at DFW area Best Buys. Today Fry's advertised a Sony STR-DG500 A/V Receiver for $124. The ad's price was $199 before $75 discount. Fry's had the item in stock; it was not a discontinued item, nor was it refurbished or in limited quantity. I took the ad to a Best Buy in North Dallas and the manager refused to match Fry's, stating that Fry's price was below their cost.
I showed him the "Best Buy Price Match FAQ" pamphlet and asked him where it stated that if an item was below cost, they would not match. He ignored me and just kept repeating that selling me the receiver for $124 would be a bad business decision.
I went to two other BB stores before finally buying the item for $124 at Fry's (sealed and brand new). The first BB store was willing to match, but the item was not in stock. The second store (which happens to be right next to Fry's) gave me the same line as the original store ("bad business decision"). Sounds like corporate speak to me!
I called Best Buy's consumer relations to lodge a complaint, and may even report this to the Texas State Attorney General. This is downright fraud. It's not my problem that Fry's price is below cost. In fact, one manager made the snide remark that Fry's had a habit of advsertising loss leaders. Again, not my problem.
I look forward to Best Buy's response. I am a "good" customer, never return anything, and am a Reward Zone member. Why should I keep shopping there if their management makes up the rules on the fly?
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