Bob's Discount Furniture Complaint - Bob's Furniture Writes Bad Checks
BROOKFIELD, CONNECTICUT -- As a consumer if I purchase an item and write a check as payment, It is required by law that I have the funds in my account to cover this check or face the possibility of paying penalties. Bob's Discount Furniture wrote,in essence, a bad check to me. They sold me furniture that they do not have. On 10/04/06 I ordered $4,400 in furniture. At first I was told the furniture was back ordered. When it finally came in and I scheduled a delivery day for 2/20/07 (4 months later), took off the day from work, no delivery came. Bob's "customer care" staff obviously were not working that day. They failed to notify me that 2 days prior upon loading the delivery truck, the table I ordered was found to be damaged. On 2/21 I went down to Bob's. I was then informed that back in November they knew the table I had ordered was defective and therefore had ordered me a "similar table". I was then told the "similar table" that was found "damaged" upon loading it on the delivery truck would be reordered and in stock on 3/1. Scheduled new delivery day for 3/10. Delivery came this time,one broken chair leg and no buffet. Spoke with the warehouse and was told the buffet was "damaged" and could not be reordered because it was discontinued. Same goes for the chair. Advised to come on down to Bob's and just pick out another buffet at no extra cost to myself or have the delivery guys re-load the truck and just get a refund. Gee Bob's, thanks for that great, caring, customer service that you falsely advertise.
So what's the real deal with the furniture? Is it back ordered, damaged, defective, discontinued, or perhaps just fictional? I realize for a big corporation like Bob's that my time is of no concern to them and shouldn't I just be happy, after-all, I'm getting a full refund. What about the day I took off from work and no delivery came? What about the Saturday I wasted for a partial delivery that was taken back anyway? What about the 6 months that my house has had no furniture? When are we going to stop allowing these corporations to walk all over us? I can promise that's the last bad check I'll ever let Bob's Discount Furniture write to me, my family, or my friends!