El Dorado Hotel and Casino Reno Complaint - El Dorado Reno still addmitted that they were wrong and still charged their guests
RENO, NEVADA -- My husband, my daughter, and baby sitter were given to us a free room because our close friend is a high roller and gets free rooms whenever he wants. When we are usually there with him they comp all of our food as well. It was our first time there without our friend but they still gave us a room as a favor to him. To be on the safe side we went downstairs to the gold room where we checked in and asked if our food was free since it usually is. They checked for us and said yes it is.
Being a normal person, since we heard food was free we went to the best restaurant and ate food that was just ok and not even worth the price. Since it was free according to the hotel it didnt matter.
A week passed and the hotel give us a call asking for our credit card number because they said THEY made a mistake. El Dorado's managers admitted it was a mistake on their part but we still have to pay them back. They did not have our credit card number so they couldn't charge us and so they threatened to charge our friend that had nothing to do with this.
They have no morals and didn't care that it would ruin our friendship with our dear friend if they charged him instead. They just wanted someone else to pay for their mistake. If they would have told us from the beginning that we had to pay for our own food we would have eaten somewhere in our own budget like any other person would have done. Instead they tricked and lied to us and ruined our lives because it caused us so much trouble with our friends and family.
I'm not stating that the rooms were bad but if you need to speak to a manager after they messed up on something they will not listen to you and do anythiing to take your money.
One more thing.. I asked for a fridge to hold out baby's milk and they brought up a dirty fridge with red stains and a huge dead bug in it. Do not ask for a fridge to borrow.