CVS Pharmacy Informative - Perscriptions

Review by Littleguy on 2007-03-11
STEPHENS CITY, VIRGINIA -- I droped off my perscripion and talked to the young pharmacist in regards to the difference in the type of generac medications that didn't work and that the perscription I droped of fit in a pill dile and made it easy not to forget that you took it.

I paid for the perscription and went home and opened the bag to find out I was given the generac evan after I talked about the other two generac types caused constipation.

I called and spoke with the head pharmacist and pas on that I got the wrong perscription and he argued with me about my reactions with the other two generac meds and that my perscription said syntroid not levothroxine. He told me that they are ordered by law to give the cheaper generac unless otherwise noted by the doctor or patient.
Which I thaought my conversation with the initial young pharmacist who was filling the perscription should have covered it.
The head pharmacist got loud and rude and hung up in my ear.

They refilled my perscription to syntroid my initialy pescribed medication, but I had to pay for it again......which was higher priced than the generac. I have no problem paying more for a medication that is not going to make me constipated. I know longer deal with this pharmacy any longer.
Comments:11 Replies - Latest reply on 2009-06-03
Posted by Anonymous on 2007-03-11:
My3Cents needs to offer a spell checker.
Posted by Liz on 2007-03-12:
Is this post a joke? I saw so many spelling errors in this letter, that I don't think the company would take it seriously.
Posted by Anonymous on 2007-03-12:
Ah! Common with the spelling stuff already, the guy was on drugs and they gave him the wrong one's, give him a break!!

Littleguy, I know what you are saying but I think now a day the drugs stores are more like drug pushers then pharmacists. They seem to do what ever they want and give you what ever they want. Good for you standing up to them and going to another place.
Posted by MRM on 2007-03-12:
I agree with Superbowl, a spell checker on this site would be nice so that when a company reads the letter it is written professionally.
Posted by heaven17 on 2007-03-12:
I've tried to keep from correcting grammar and spelling lately because apparently there are only 10 people in the universe who care about comprehensive writing anymore (and people get pretty up-in-arms about it if it's mentioned), but DANG. Get thee to a dictionary.
Posted by N. on 2007-03-12:
If you don't want a generic you have to say so. Saying that they cause constipation isn't the same as a direct request for the brand name. Sounds to me like you just like the dispenser (dial pack) and generics don't provide that. Very doubtful that a generic drug which is chemically identical to the brand name drug is going to cause a side-effect that the brand name drug doesn't cause. Not saying it can't - just saying it is doubtful. BTW, Brand-name drugs almost always cost more then generics so your comment to that effect really has no point. You need to make your point with pharmacists clearer.
Posted by JasonJD on 2007-04-19:
Either the doctor must write Brand Name Necessary on the prescription or you have to sign a document/back of prescription saying you request brand otherwise as a matter of law they must give you generic.
Posted by who-is-who on 2007-05-16:
Generic drugs aren't exactly identical to brand name drugs. They are therapeutically equivalent. It is not the same. There might be up to 15 % difference in active ingredients between brand and generic, and by FDA standards it will be considered therapeutically equivalent (based on studies provided by a generic manufacturer). That's why many neurologists or endocrinologists would be hesitant to switch some pts (difficult to control idiopathic cases) to generics. As far as generic substitution goes, patient has to be asked whether or not s(he) wants a generic drug unless doctor writes Brand Name Medically Necessary on the script. Unfortunately, many technicians at drop off wouldn't ask if generic is ok. Also, CVS has an initiative called “generic opportunity drugs” that is pushing sale of generic drugs. Why? Simply because it will enable pharmacies to kill two birds with one stone; patients will have lower co-pay and pharmacy will still make a lot of money, because they can mark those items up higher and still get paid for them. Brand name drugs are normally expensive to begin with, so there is not too much room to go.
The some is true about prescription returns. Federal law allows pharmacies to take dispensed prescriptions back, but they have to damage them because it is illegal to dispense those again. When pharmacies “damage” those returns they don’t get full credit for them. So clerks may say that pharmacy items are not returnable. You just need to know the law and your rights.
Posted by iowaboy77 on 2008-01-05:
That is absolutely false. The FDA mandates the content of active ingredient, as well as release kinetics be exactly the same for equvalent generics. Therapeutic equivalence is not the standard for equivalence standards, and even if they did, 15% is unheard of.
Posted by metropolitan on 2008-12-03:
He didn't get the wrong drug and he doesn't know how to spell. The drug he received is the therapeutic equivalent as outlined by the FDA. If he has an issue with the law he needs to write his congressman or contact the department of consumer protection. When dropping off his prescription, all he needed to tell the technician or pharmacist was that he was requesting "no substitution" or "brand only". If he wanted Applebottoms and he got Levis, he should have specified because in the end, they are both jeans - one just makes your ass look dumpy...
Posted by 13YEARSINRETAIL on 2009-06-03:
For 99.9% of the drugs, generic versions are safe. There can be a 15% difference between different BATCHES by the brand name manufacturer but no one ever mentions that. The difference is the "fillers" (dye, lactose,etc).

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