AirTran Airways Complaint - Schedule Changes - Flight Changes
DETROIT, MICHIGAN -- I booked multi city flights through Smartfare.com and one of those flights included a nonstop flight with Airtran, DTW to RSW. I chose this flight specifically because it was nonstop. Within 2 weeks I got a schedule change from AirTran, the flight was no longer a nonstop and would require a layover in ATL for 2 hours. I was pretty mad but what made me madder is that 2 weeks after that I got another schedule change for a really lousy connection in ATL. Upon looking up their schedules online I realized that although the nonstop was still not available, the first flight change was still there - they just changed my flight for no reason a second time. I still have 2 more months to go before my flight...wonder how many more changes that I can do nothing about? After calling they did change my flight back to the better connection but I am wondering if there ever was a nonstop flight and perhaps they just do this to "snag" people? I will NEVER use this airline again. Obviously they are unorganized and unprofessional.