Best Buy Complaint - Never shop at best buy
BROOKLYN, NEW YORK -- I purchased what I thought was a brand new Phillips LCD flat screen Television, which cost $1,299. When my husband and I came home with it and opened it all that was in there was the television, no accessories or instructions, nothing. We also noticed that it had not been packaged inside properly. They had sold us something that was not brand new, something that instead was returned by a customer, something that we did not want to pay for. When we called their customer service number, the representative wanted to quickly pass us off to the manufacturer, saying that once it was out of their store it was up to the manufacturer to replace the parts. I tried to explain to him that it wasn't only the missing parts that we wanted, it was an entirely new TV, which is what we were entitled to in the first place. His response was that we would "have to disagree on that." How is it possibly justified that we cannot return an item that was misrepresented by the company! This kind of customer service is appalling and unprofessional. He was busy following a script, rather than taking an interest in what happened to us, and it turned out to be that he was entirely wrong. We took the Television back, thanks to the manufacturer advising us to do so (we did call them), and they did exchange it, and they assured us it was factory sealed. They gave no apology, but they could see right away that what they sold us was a returned item. Isn't it illegal to try and pass off a returned item as a new one? Also, the staff were too busy hanging out with each other rather than helping customers. I wanted to make sure that people are aware of this. I will never shop there again.
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