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E-surance Complaint - E-Nightmare - Claim processing

Review by ibabadzhan on 2007-03-13
PORTCHESTER, NEW YORK -- On Dec 16th, 2006, I was a victim of car-jacking. Fortunately, police located my vehicle 3 days later. I've taken it to dealership to find out if all was OK, and, they've discovered substantial water damage. I've filed a claim w/E-surance - 3 weeks later, they've sent an investigator, who interviewed me for 3 hours! 2 weeks later, I was told to withdraw my claim, since they didn't believe water damage occured during car-jacking. I withdrew claim and filed a new one - for water damage (same as the first one, in my opinion).
E-Surance again sent an investigator, who interviewed me for 2 hours this time.
As of today, March 13th, there is no resolution / payment of my claim. I've been without my car for 3 month!

Do not be attracted by low rates (which, by the way inevitably go up upon renewal). This company will do anything and everything not to honor your claim and repair your vehicle. BEWARE !
Comments:3 Replies - Latest reply on 2007-03-15
Posted by Anonymous on 2007-03-13:
Did the investigator even look at the car? And do you have something in writing from the dealer stating water damage?
Posted by ibabadzhan on 2007-03-14:
Someone came and briefly looked at the car 2months ago. Then, a month ago, some requested information was submitted directly by dealership to esurance.
I am in the dark regarding current status of my claim.
Not sure what else can be done, except small claims court
Posted by Anonymous on 2007-03-15:
I'd call back to insist that on answers. Be polite but firm because you paid premiums and you really deserve answers.

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