Sprint PCS Complaint - Cancelled Account - Cancelation and Billing
MIAMI, FLORIDA -- Last year my daughter ran our Sprint phone bill over $1000 for two months in a row. Once I received the second bill I cancelled the phones. THe early termination fee took affect but Sprint charged me for each line cancellation twice. I called their customer service and the lady was nice and asked that I call back the following day because she had to get approval to reverse the extra charges. Well after two more phone calls I finally got them to remove the duplicate cancellation fees. Once this was complete they refusted to send me the corrections they made to my account. The lady told me that my next bill would only contain my balance since the adjustment was completed in a different period from the current bill.
I still have not settled this account and will not until they supply me with a detailed settlement of the adjustments they made to my account. This is a basic right of any American (assuming the Patriot Act hasn't taken those also). I am now stuck in the corner. They won't listen to me anymore because the bill is very old, the collection agency probably doesn't believe me and I cannot locate any assistance elsewhere. Does anyone have any ideas what can be done in this situation?