Hobby Lobby Complaint - Rudeness of Manager and Lack of Community Support - Customer Service
Customer Service - Complaint
COOKEVILLE, TENNESSEE -- I am a volunteer for our local high school
Our largest fundraiser of the year requires several door prizes and these are solicited from local companies in our community. One of our volunteers approached the local Hobby Lobby manager for a donation and was rudely told that Hobby Lobby does not do "donations". They did
offer to give us 10% off coupon. This was fine, we do find larger companies that give to United Way, etc. on a Corporate level and do not do local contributions but there was not an explanation given just a rude no. Knowing this
we did found ourselves needing several cards cut from card stock or matting (for framing).
Since I could buy the matting material on sale, I asked the framing department how much it would
cost to cut the cards, approximately 200, and was told $1.89 for each card. I thought this was extreme but thought I would ask the manager
if the "labor" for cutting the cards could be donated. I asked the cashier to speak with a manger, she called, then asked me what I wanted,
I told her I wanted to speak with a manager about
a donation and I knew they did not do donations.
The cashier called me to the phone, when I picked up there was a dial tone. The manager did come up to me and did not speak, just looked at me. I explained about my need and what it was for, and was told a flat NO! No explantion, nothing but a total look of disgust. I proceeded to tell her that I visited this store at least twice if not three times weekly and could not tell her how much money I had spent there, and did not appreciate how I was treated or the fact that they do not support their local communities. She never said another word, and
turned around and walked off. I have only been treated this badly before at Wal-Mart. I won't be visiting any Hobby Lobby stores ever again.
I don't understand their promoting their stores as "Christian" establishments when this is the
way their managers treat customers.