Marriott International Complaint - No Show Policy... - Re: NO SHOW
FORT WAYNE, INDIANA -- I made a reservation at Fort Wayne Mariott on 2/18/07, I couldnt find the directions to mariott and called Cust Service, the cust. service agent gave me directions to courtyard mariott instead of Mariott(I didnt know both hotles were different and located on same street). I told receptionist at Courtyard that I had a reservation at Mariott and she checked me in, she didnt tell me that I had to cancel other Mariott, as they were different. I saw my credit card statement and saw that i was billed for a day ($114.24) at Mariott as I didnt check in.
I made a formal complaint to Mariott last week and had to call twice to hotel and they came up with reply today saying that they cant honor my cancellation. How can I cancel my reservation if I didnt knew that both hotels were different.The reservation clerk was rude and didnt care when I said I would take it to next level or complain to BBB. This is high handedness on the part of Marriott Staff.