Pure Fitness Complaint - Arizona Pure Fitness Sucks
PEORIA, ARIZONA -- The story is I am a member of pure fitness. I had two memberships for myself and my brother. Well I cancelled my brother's account in August"06". Everything was fine. Well come to find out a couple of months later they are still charging me his fees. I called the accounting person for this location and she wasn't available at the time so I leave her a message. She never calls me back. Two weeks later I call again and again she is unavailable I leave another message. She never calls me back. I call a again in a week. Nothing happens now i understand she is a busy woman but damn I have given her enough time in between the calls. So again I call her the next week nothing. I go over there and she is busy on the phone so I leave her another message this time for the manager of the location and go work out. The manager doesn't't call me either. The next day I spot the manager go over and speak with him about the message and my problem he tell me he gave the message to the accounting person and blows me off. I have been calling ever since and this morning I called and the receptionist informed me that she would get back to her messages this after she ran an errand. No call yet. I frankly am flipping fed up with Pure Fitness their trainers are so nice its their management that sucks. She just doesn't't want to call me back because she want to keep milking me. Several of my friend have had the same problems with different location. One of my friend they charged him for training twice in the amount of 200 dollars and to this day they keep ignoring his calls and haven't returned his money even though they said they would. Don't believe anything they say they are a bunch of flipping liars that don't know anything about customer service.