MetroPCS Complaint - Warranty of my phone thru metropcs
WEST SACRAMENTO, CALIFORNIA -- I purchased a motoralo V323i thru metro. I've only had it over a month now, but when I noticed the problem with my phone I had only had it 2 1/2 wks. My earpiece on the phone where earbuds are plugged in doesn't work! Also, at the same time when I realized that it was a defect, metros service was having problems that day..one of their towers was down. EVERYBODIES phone was having some sort of problem (mine wasn't receiving phone calls). And, from that day till present that is another added defect or problem. I have called customer svc, but My phone is upposed to be warrantied out! I've gone to all 3 warranty stores, and everybody is out, but I was also told it would be replaced with a REFURBISHED phone, but my local warranty store around the corner said that their phones aren't refurbished. So, I really don't know if thats the truth, but when I do receive my phone does the consumer (me) have to be informed that a product they are receiving is a refurbished item? Anyway, I'm still waiting to be switched out a warrantied phone, and I called customer svc. on my monthly payment, and said I want to be prorated for the time I missed all these calls, or couldn't receive calls because of your delay! At a moments notice getting off my landline phone I tried calling my girlfriend (my cell) and metropcs shut off my svc., so then I had to pay right off to get it turned back on. I'm paying for something that is not standing behind what I believe is good honest business. I paid alot for this phone I'd think I deserve the same in return (anew one)!! I will let you know how this turns out in the end!!!