Jennair Informative - Jennair customer service is terrible
SEATTLE, WASHINGTON -- Just before midnight, March 15, 2007, my Jennair oven model #JDS8850AAS (taken from the sticker inside the pan drawer) started "beeping" and two error messages began to appear. One message stated that Quick Proofing was needed and the other message stated Error F 1-8 Call an authorized service representative or 888-688-1000.
I went up on line to the Jenaire web site and tried to find out what this was about. Jennair's web site did not acknowledge the model number and had no place I could find that further defined what was happening to the overn/range.
After trying, unsuccessfully to stop the noise, I threw the circuit shutting off power to the oven/range. Today, I called the Jennair and after waiting for over an hour talked to the most brain dead person I have ever experienced. He identified himself as Robert.
I let him know that what I wanted was the name and phone number of an authorized technitian to repair the oven/range. He asked for the screen information appearing on the Jennair panel and then for my zip code and city. I informed him that I live in Seattle, WA and my zip is 98118.
He then began to tell me that the nearest repair person is in Salinas, California. I informed Robert that Salinas was over 900 miles from where I lived and verified my zip code again. He came up with Salinas again. When I explained again that I lived no where near Salinas he essentially told me that I must have given him the worng information or that the US Postal service had caused the error.
I asked him to simply look up Seattle and provide me with the name and number of a repair person and to forget about zip codes. Robert informed me that Jennair's system only worked with zipcodes and that there was nothing further he could do.
I asked for a supervisor and he insisted that there were no supervisors. He asked me to hold to go talk to someone and asked for my phone number and address, which I gave to him.
On returning to the phone calll, Robert said that there was an error with Jennair's system and asked me to verify my address. I pointed out to Robert that I had already provided him the information and that he, Robert, had said that there system only worked on zip codes, so what difference did my street address make?
He then told me that since I would not verify my address there was nothing more that Jennair could do and hung up. I now have a useless expensive Jennair oven/range.