Castle Inn Complaint - Horrible customer service

Review by irdawna on 2007-03-15
SAN FRANCISCO, CALIFORNIA -- It was supposed to be an enjoyable weekend, a well deserved girls getaway, now before I continue I want to tell you a little about the people in my party that stayed at the hotel. Five sisters, all married all with two or more kids,and all over thirty. So now that you know we are not a bunch of co ed's I will start. I reserved the room Via internet in which they were great, but when I went to check in the lady at the front desk was so rude, called me a liar within two minutes of arriving. I had made reservations for four people and at the last minute my sister we'll call her Sue decided to come, however she couldnt get a room unitl the next night so I checked in and told her there's five instead of four and she said I was a liar because I reserved only for four and that she didnt have any room available for the following evening so there's no way Sue could have reservations. I then took a deep breath told her she'd made them the day before and then she asked for her name to confirm thet there was indeed someone under that name with reservations. As I left the office she said that she had camera's every where and that she would watch my every move and that there would be extra charges on my credit card if any more people showed up. I would have told her to keep her damn room but there was no rooms available any where else. It was a dive hotel but we knew we wouldnt be there much. Saturday night came and we got back to our room's around midnight, at which time I locked my key in the room and had to call the front office. She told me that someone in my party must have a key and that it wasnt her problem and hung up on me, I have never met anyone so rude in my life!! My sister called back and they began arguing, my sister insisting that we paid for the room it's her job to assist us, to make a long story short, I went down to the office got a key from her husband, and he said he was going to call the police on us if we called again. The following morning when we checked out she said that we are NEVER to come back that we were the worst people she has ever had and that we were like a bad smell?? I couldnt speak, I was dumb founded, we were good guests. I have no idea what she would do if I brought my husband and four kids now that's trouble!! My one siter Amy told her off, Amy being the normally shy backward one let her have it and told her we would write AAA and everyone we could think of. So, if you ever visit San Francisco, Never stay there, the owners are horrible mean people....opposite of customer service... Sincerely-Dawna
Comments:2 Replies - Latest reply on 2007-03-16
Posted by Anonymous on 2007-03-15:
Sounds like something is missing from this story.
Posted by Shakra on 2007-03-16:
I have to agree, emt_c. This looks like the abridged explanation.

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