RK Chevrolet Informative - Sales and Service
VIRGINIA BEACH, VIRGINIA -- WARNING _ DO NOT Purchase the extended warranty offered by the dealership and DO NOT have your car Serviced at RK CHEVROLET.
We should be the "Poster Family" for Chevrolet. I have owned at least 12 Chevrolets in my lifetime and purchased (7) brand new (over $250,000) Chevrolets. My wife and I typically purchase the extended warranties to limit any unforeseen repair expenses. Until recently we have been pleased with the service provided by RK Chevrolet. The 2000 Corvette I purchase in Dec of 2000 was nearing the end of its extended warranty (6 years - 50,0000 Miles). I brought it to RK for a final checkup and to fix a few items. (no other warranty claims have been submitted). The corvette has only 18,000 miles on it and is stored in my garage and is very well maintained (Its Beautiful). Getting back to the issue.. Sorry. The items I had repaired included the CD Changer, the keyless remote and a noise from the fan belt. The dealership sent the CD Changer out to be repaired, the changed the Serpentine belt (a consumable I gladly paid for) and replaced the keyless remote. It took a considerable amount of time to receive the CD changer back and I picked up the car Mid Jan 2007. I immediately heard the belt noise, thinking it was a new belt and the noise would go away, I drove the car home parked it in the garage and covered it up. On our Wedding Anniversary (Mar 4 - 29 Years) we drove the car to dinner. I noticed that nothing RK fixed was fixed. The CD Changer did not work the keyless remote didn't work and the noise from the belt was getting worse instead of better. I notified RK and the service staff told me to bring it in when I had a chance. I brought it in and RK has agreed to have the CD Changer repaired again and to reprogram the remote but the noise from the belt has now been determined to be a separation in the Harmonic Balancer(this device is connected to the engines crankshaft and drives the serpentine belt a part that should never go bad). RK miss diagnosis the original issue and the extended warranty company refuses to pay for it. Growing up in a union household I have always supported the American car manufactures as my father does. I was proud to serve in the Armed Forces. I also strongly believe "What Right is Right". RK and the extended warranty company have an obligation and a contract that requires them to fix this car appropriately. Is it time to buy foreign?
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