E-trade Complaint - Customer Service - Online trading
MILWAUKEE, WISCONSIN -- I would highly suggest to select another company but Etrade. I was a customer for over 4 years, and put up with the high service fees. When my funds went downhill to trade with I tried to cancel my account. Now, weeks and weeks later, 3 traders, and 7~ customer service reps, hours and hours of phone calls and emails my account is still not closed. I get different information from each different person I talk to there. Service reps tell me they will email me updates, no emails, they tell me to send in forms, I complete the task no results. I highly recommend to stay away from Etrade as it appears they cannot service their existing customers. This is no knock on the people I spoke to, they were very nice, but there is something wrong when this simple request cannot be complied with.