Air Canada Complaint - Delayed flight
We recently traveled on Air Canada from Calgary Alberta to L.A.and on to San Juan. At least that was the plan. We were to leave Calgary at 0715 pm and connect with our flight to san juan in LA. Air Canada in it's "wisdom" double booked the whole plane. They had booked every seat for LA and eavery seat for Vegas. So instead of sending the plane to LA where people had connections for other destinations they "wisely decided to send it to vegas where poeple had no connections to anywhere. This little stroke of genius took off at 0815 pm, one hour late. The rest of the people had to wait for two more hours until Air Chance found another plane.
Arriving in LA three hours late caused us to miss our connections. Air chance's answer to this was to leave us in the air port in LA for the night with the explanation of IT'S NOT OUR FAULT THAT YOU MISSED YOUR FLIGHT YOU'LL HAVE TO MAKE ARRANGEMENT IN THE MORNING. The Air chance staff were rude and of no help what so ever. If they had been my employees I would have fired them on the spot!
Because Air chance caused us to miss our flight in LA, American Airlines consider us a no show and cancelled the rest of our tickets for the flight including our return tickets. I must say at this point that American airlines stepped up to the plate and made extra effort to get us to our destination and home again and I would fly with that airline anytime they were great! Air chance on the other hand will never get one red cent of my money again. I had one other ride with air chance a few years ago and said at that time that I would never fly with them again. My mistake I thought that they could not have gotten worse; stupid me they have! If anybody has a choice of flying air chance or walking to your distination, walk; you'll have a better cahnce of getting there and getting there on time!