Sprint PCS Complaint - Misleading Service - PCS Minute Tracking for Mobile Phone Service
CINCINNATI, OHIO -- Recently I had enrolled in a new Sprint PCS plan and received my new mobile phone. Upon reading the instructions for the phone I discovered I could track my minutes used by using one of the functions in the phone itself. So after I received my first bill, I was expecting to be right on the money with my minutes usages since I tracked them closely on my phone. Well come to find out my bill was about 400 minutes over what I had tracked! When I talked to Sprint (after waiting on hold for 30 minutes) they told me not to use the feature on the phone that tracks minutes, because it does not round to the minute like Sprint's billing policy does. They told me to use the website to track my minutes. So the next month I used the website, and this time my bill was wrong by about 60-70 minutes. So again I called them, and this time they told me not to use the website, but I should use their 1-800 number to track my minutes, that is the most up to date.
So after 3 months of misleading billing tactics and milking me for every extra dime they could, I finally realized that they are in the stone ages of technology and have to rely on a 1-800 number to give users usage summaries that should be standard on any phone! I would look into using another service if you can, and explore the validity of their claims before buying.