Nextel-Sprint Complaint - Nextel-Sprint the ol' Bait-n-Switch
I called Nextel-Sprint on Monday 03/12/07 looking for a package where my wife could have cell phone with walkie-talkie and I have a seperate phone with nothing except walkie talkie on it. After being put on hold several times, she came back with a good deal. 39.99 per month for my wifes phone and 5.95 per month for my walkie talkie only. I set it all up, purchased the phones and packages. The next day, I get a call from I guess Nextel-Sprint, at least from what I could understand they said that is where they were from. I could hardly understand a word he said with his deep Indian accent. I told him to have someone that speaks english call me back. On Wednesday I got a call from someone else that was from Canada (at least I could understand him), and he was verifying the order. All good still.
I received the phones today (Friday) and called to get it activated. When I did she gave me 2 cell numbers. I explained the package I got and that I should only get 1 cell number. She said they do not have any such package and my wifes will be 39.99 and mine will be 49.99 per month. I once again explained and they forwarded me to someone else. This person i could not understand due to the heavy Indian accent and was forwarded to yet another person. This person and I ended up on the phone for over an hour. He was doing research. He came back and said they have a great deal for me for only 79.99 per month. Still, I explained that was not what I ordered. He told me he could give me 100 extra free minutes on the first month ... I told him I just want to ship it all back and forget about it. He forwarded me to that person, I explained it all over again and they forwarded me to yet another person that offered my 15% off the first month. I finally got to the person that could cancel it all and send me a return label. I spent a total of 2 hours and 10 minutes on the phone. (not cell phone). I thought this was illegal? I told the last lady that she can offer me 100% off the first month I would NEVER do business with Nextel-Sprint ! ! !