Georgia Carpet Outlet Complaint - Laminate flooring problem, 2nd letter
EAU CLAIRE, WISCONSIN -- I purchased Pro-Floor laminate from your Chippewa Falls, WI. store. It was installed by a GCO recommended contractor.
I have noticed that the laminate boards have separated slightly causing separation of the seams. These seams are apparent in quite a few places. Sometimes even extending for the length of the floor.
I visited GCO, in Chippewa Falls, on Feb. 16th, 2002 with photos of the floor problem. The manager said he would call the local owners and I should be hearing from them in a few days. But, he said, if they don't contact you... write to the LaCrosse store because this store (Chip. Falls) is closing soon. The owners haven't contacted me.
To help keep me as a potential future customer, I would like the following:
I would like a representative of GCO to come to my home to view this problem. Then we can discuss a resolution.
At the very least I would like a response from your company regarding this incident. Thank you for your time.