Key Bank USA Complaint - Bogus Overdraft Charges
TALLMADGE, OHIO -- Well, Keybank has shown their true colors yet again this week. Yes, I said week because that's how long it's taking me to attempt to recover my own money!! I've added up all the overdraft charges for the year and it's well over $1600.00. Now, add this weeks, and it's another $200.00 so far... but they're not done yet, because I already know there's at leaset 4 more coming. Apparently, when you accidentally go in the negative(by.04 cents), you might as well hand over your children. That being said because you can no longer afford to feed them, because your card got declined at the grocery store!! **FYI** If you go over your balance, they add up everything for the day, if your TOTAL is over, they bounce every single check,debit,etc, for that day. Then, the next day, they take out their "fees" first, then they overdraft more things. They disguise this "bend over" process as "Time sensative Payments". When you try to get answers at the Call Center, they refer you to your home branch. I can no longer go into my home branch, for fear of being arrested. The manager there smiles and tells me"So sorry, they are legitamate charges" then gets up from her desk and leaves her chubby hole.Do you have enough time to hear more? That was only one incident out of 11 THIS YEAR.When I went to a branch that was closer to my work, the manager agreed with me, was going to reverse the charges, then noticed I had a different home branch. He told me to go there, explain it to them, show them my PROOF(their own printouts) and they will reverse the charges. In the 12 minute drive to my "Home" branch, I was wrong again. Nothing was done to help me, I was dismissed like an ugly step-child with head lice. My "home" when I was growing up was a peaceful, encouraging, thoughtful home. "Home" to keybank is where "they hang YOUR hat up".