Hawaiian Telcom Complaint - Incorrect terroristic billing

Review by mclor on 2007-03-19
HILO, HAWAII -- Every month they try to cheat me out of $50 or more. I imagine they are getting away with Millions of $ from the elderly or weak. For me I have to call every single month to get some of the error corrected. They alway promise it will be resolved in next months bill but it is always worse and more wrong charges are added . So unles I'm an accountand and a lawyer who wants to spend endlesss hours keeping records and waiting on hold when I call, I am screwed. The evil part is I have to use them if I want a landline at all.
Comments:9 Replies - Latest reply on 2007-03-21
Posted by Anonymous on 2007-03-19:
Next time you call ask to get your account reviewed at a higher level.
Posted by Anonymous on 2007-03-19:
When you make calls get the time and charges to keep for your records. Maybe they will get tired of having to do that and stop messing with your bill. Good luck to you
Posted by Dirtydave on 2007-03-19:
Try VOIP
Posted by heaven17 on 2007-03-19:
"Terroristic"? I suggest you look up the definition of that word before you start using it to describe a phone service, for pete's sake.
Posted by Skye on 2007-03-19:
What is "terroistic" about this complaint?Jeez, gimme a break. 9/11 was terroristic.
Posted by Anonymous on 2007-03-19:
ter·ror·ist (tĕr'ər-ĭst)
n.
One that engages in acts or an act of terrorism.

Doesn't really fit here, does it?
Posted by voiceoff on 2007-03-19:
It's much easier to have a mistake made than to get it fixed. Most companies go on the assumption that whatever was done must somehow be correct and justified and work according to that premise. I agree that "terrorrizing" a customer is an appropriate description because you must use them and feel helpless to do anything so feel real terror. That word was around before 9 11 and can still apply.
Write a few letters and send them certified.
Posted by mclor on 2007-03-21:
they might as well surriptitiously threaten to bomb my banking records but only do it sneaky kine and one page at a time. the isidious part is how innocently the assure their wholheartly wanting to correct theur errors. but they been doin thids to every cutomer here in hawaii eor almost 1 year now! I'm not the only one.
Posted by mclor on 2007-03-21:
ps it is Hawaiian telcom for the search engines info. again the terrorist phone company is called Hawaiian Telecom. OK, maybe sneaky Pirates is a better name for em.

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