Bunn Complaint - Did not receive product

Review by finesse 11801 on 2007-03-19
NEW YORK -- On 1-16-07, I ordered a 12 cup Bunn coffee pot from total Vac. Paid with a credit card. Received in the mail a vacuum cleaner part belonging to a man in New Jersey. Never received the coffee pot nor any paperwork pertaining to it yet $117.00 was charged to my credit card and paid.

What do I do?
Comments:7 Replies - Latest reply on 2007-03-19
Posted by Dirtydave on 2007-03-19:
Contact their customer service, if they don't resolve the issue. Contact your Credit Card company and dispute the charge.
Posted by Anonymous on 2007-03-19:
Send it back, and call them on the phone.
Posted by S on 2007-03-19:
Here is there corporate customer service number: 800-352-2866
Posted by MRM on 2007-03-19:
I agree with Dirtydave, PirateWithParrot, and Sparticus...call shipper's customer service to resolve the issue.
Posted by S. on 2007-03-19:
Wonder why the poster made no attempt to resolve this sooner. What's the time limit for credit card dispute? Might it not be too late by now? For his/her sake, I hope not.
Posted by James on 2007-03-19:
I think I would wait several more months, just to see what happens.
Posted by Skye on 2007-03-19:

Contact them and tell them what happened. I could not find a phone number for them.

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