Toshiba Complaint - Poor Customer Service

Review by BADTELV on 2007-03-19
FORT WAYNE, INDIANA -- Me and my husband bought a new 56" toshiba rear projection 4 mos ago we also bought the 3 year extended warraty while friends where over for the supper bowl game the tv had problems when i called they sent a tv repair person over no repairs could be made because there could be to many parts to be replaced. So next they took tv into shop. Its been a week now and they are saying the replacement part will be 6 to 8 weeks in back order the appliances store wonts to give us a new unit but now toshiba says it will take up to a week to decide if we get new unit or if we must wait for the part to come in. We paid cash for the tv not on sale and for the ext 3 year warranty i find it hard to believe that a 4 month old tv wouldn't be replaced on the spot. I am very upset we cant even get our money back. Whats wrong?

Mrs. Wilson Fort Wayne IN

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