Staples Complaint - Easy Rebates that aren't
OHIO -- I submitted my rebate information on January 21, 2007. I received an aknowledgement of receipt email from the Staples rebate people. The advertised time frame of the rebate is supposed to be 4-6 weeks. On January 22, 2007 I received an email stating my rebate is being processed.
I waited until March 8th, that's 6 1/2 weeks after they told me it was being processed, to send an email inquiry about my rebate.
I got a canned response from a customer service drone that said:
Thank you for your rebate inquiry. We are pleased to inform you that your submission has been received and validated, and it is in the final stages of processing. Your rebate check should be mailed in the next 15 days. Please note that the check will be printed on a postcard and will not arrive in an envelope.
We appreciate your participation in this promotion. If there is anything else we can do to assist you, please contact us at Staples.firstname.lastname@example.org. We are always happy to help.
You can also track the status of your rebate, using the Tracking Number above, at http://www.StaplesEasyRebates.com.
Rebates Customer Service
I sent a reply that went ignored. then I sent another inquiry on March 16th and got the same old crappy canned response.
I finally talked to a customer service person who gave me more of the same dreck. I requested to speak with a supervisor and he said he would put an expedite on my rebate, but it would still be at least 2 weeks before I see it.
This is the second time that I have had trouble with Staples Easy Rebates. They advertise 4-6 weeks for fulfillment and so far it has been 8 weeks and they are telling me it will be at least 2 more weeks.
How long will the retail public put up with this nonsense?