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Tiger Direct / OnRebate Complaint - Rebates never sent - Computer parts

Review by zinck on 2007-03-19
I applied for rebates. I sent in all the required information in September of 2005. I had to keep talking with them to finally get them to approve the rebate on June 6, 2006. Now they say they have sent me 3 checks in the mail on Dec. 13, 2006 (6 months later!!!!!!). But as of today, March 19, 2007 I have not received anything. The Tracking Numbers are: YTRPXX2PEB9VY3HR, TQA4HCC2R2HQY7TS, A3QY9MPANBKTFPT8 They owe me a total of $100. I never dreamed that getting a rebate would be like pulling teeth.

The merchandise I got from Tiger Direct is working fine. But don't believe it when they say they will help you get the rebates. They have not done anything to help me.

Larry

This is Sept. 2007.
Now, two years later, I got my rebate checks!
Thank you, OnRebate and TigerDirect.
Comments:5 Replies - Latest reply on 2007-06-02
Posted by Skye on 2007-03-19:
Larry, ask them how they sent them to you. Those tracking numbers do not belong to any of the carriers in the USA.
Try this site for tracking, and you can track just about anything, except for the bogus tracking numbers they gave you.

http://www.iship.com/trackit/track.asp

http://www.packagemapping.com/

Good luck!
Posted by TD Cust Service on 2007-05-30:
Dear Customer:


We apologize for any inconvenience you may have experienced, and if the issue has not yet been resolved, I would be glad to assist you. To begin, please reply to this email with your Tiger Direct order number, as well as your rebate tracking number(s) if you have them, which will be reviewed. We look forward to achieving a resolution for you as promptly as possible.

Sincerely,

Alex
Tiger Direct Customer Service
Posted by zinck on 2007-05-31:
Alex,

My order numbers are:
#E2491742 and #E2535562
My rebate numbers are:
Confirmation Number: http://www.onrebate.com/Status.aspx?conf=A3QY9MPANBKTFPT8
Confirmation Number: http://www.onrebate.com/Status.aspx?conf=TQA4HCC2R2HQY7TS
Confirmation Number: http://www.onrebate.com/Status.aspx?conf=YTRPXX2PEB9VY3HR

It has been 1 year and 8 months since my purchase. All I get from Tiger Direct and Rebate.com are empty promises. Where is my money????

I'm still waiting.
Larry
Posted by TD Cust Service on 2007-06-01:
Hello Larry,

I have forwarded your order and rebate information to a manager for review and subsequent resolution. You should be contacted as soon as the issue is resolved. We appreciate your patience in this matter.

Sincerely,

Alex
Tiger Direct Customer Service
Posted by zinck on 2007-06-02:
Alex,

I think I have been MORE than patient. It has been one year and eight months since my purchase and I STILL have NOT seen my rebates.

That is why I am telling everyone I can about the kind of treatment I have gotten. If you want me to come back and tell them how great Tiger Direct is then please send me my money. I did everything you asked. Yet all I have gotten are empty promises.

So please see that the checks are actually mailed. Once I get them I'll come back here and tell everyone that you came through.
Larry

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