Target Complaint - Return Policy
LUFKIN, TEXAS -- I purchased baby formula from Target and later realized that it was the wrong kind(lactose free). When I went to exchange it for the right kind, I was told that I had made two returns this year and that I wasn't allowed to make any more. I asked for the manager. When I found her I explained that I didn't need a return, only an exchange. She said that the policy wouldn't allow for it. I told her that I spent over $1,000.00 a month there on groceries and that if she couldn't return it that I would no longer shop at Target. She said that she would miss me. Target's only competition in Lufkin, Texas is Wal-Mart - and they will take back anything. As a matter of fact, they took the formula and exchanged it with the right kind - and even told me thank you for coming in. I never could find a place to tell Target about my incident - and I have the feeling that they don't really care. Well, I guess they will miss me....but I won't be missing them!