Purchased this brand new (not refurbished) laptop on Feb. 1, 2007 and shortly discovered the audio out did not work at all. Dell sent me a "refurbished" mother-board which I did not accept. Now for over six weeks and lots of contact with "unresolved issues" Dell has cut off my ability to "chat" at their on line site.
A friend said not to accept "refurbished" and explained the reason...and I agree! I paid for "new" and asked for a new mother-board. Now I am so upset with Dell that I requested a new laptop...I did this within 3 weeks. All Dell does is pass me from one person to the next. I am now in Mexico on business and they have tried to shove me to the Mexican tech support and even want me to change my Service Tag number which I think would be a big mistake.
They cut off my ability to "chat" on line so that when I have other issues I cannot use this feature.
If anyone out there has suggestions please get back to me. I have seen many other postings on the internet of defective mother-boards...when you pay top dollar for a brand new computer you would think Dell would want to keep you satisfied - not have the aggravation they have put me through during the past 6 weeks...very time consuming and repetitive.
I did not have a phone number where Dell "unresolved issues" could call me and of course my Skype phone would not work without audio out but I now have a Vonage phone number where Dell could reach me. Dell said they could not call me in Mexico! I do not want to transfer this problem out of the country as I am not permanently here and I do not speak Spanish. I do not want to start this case all over after 6 weeks hanging in for the proper solution!