AAA Complaint - No show
SATTLER, TEXAS -- At approx. 4PM on 3-13-07 I discovered that my car battery was dead. I was in a small town approximately 30 driving minutes from my home town. I called AAA and was told to expect assistance within an hour and a half.
As I knew there were surrounding towns well within that driving time frame I called back in 45 minutes to see what the status was. I was put on hold. In about 15 minutes I hung up and called back and was told they either were trying to locate the person they sent or else where I was. I requested that some one stay on the line; they did.
At 5:50 PM I told them I had to get off the line and find some help as the building I was in was being locked for the evening. It was already dark and we were under a flood alert. It was raining hard and the streets at home where I live have a tendency to flood.
I found a jump quickly and arrived home safely.
But no thanks to AAA. The next day when I called I was told I had given the wrong number, hmm.
Curious that a company that size has no caller ID policy in place for situations like this.
They requested I file out a complaint, and, no, there was no compensation given when something like that happens and years of road assistance has been paid.
I could have found help within fifteen minutes to get a jump if I had known there was a problem with getting it from AAA. And of course, and this is no surprise to anyone, when being put on hold I had to listen to the recording of "triple A hassle free assistance!"
Who are you now using for road assistance?