Sprint Nextel Complaint - Misleading consumers
ATLANTA, GEORGIA -- I placed an order for a replacement phone that died, I did so online. I figured that would save me time and money while my time is worth more than having to stop working and spending time waiting in line at a store and the time it takes with sales people trying to sell you a whole lot more than you will ever use just to make their checks larger. I placed my order online, and I even paid extra fee for overnight delivery. I placed the order on Thursday evening, It is Tuesday morning as I write this and I still have not received the radio/phone. I called the number on my order listed to contact them to check status of order. I guess it sent me to some desert in India, no one spoke very good English and spoke so fast you could hardly keep up. After answering 5-6 security questions, she stated that they have notified UPS to pickup package (now this is 5 days after I have placed the order and paid for overnight shipping) and furnished me with a tracking number. I asked for an explanation why pay for overnight shipping when it takes you "over-a-week". Same thing over and over without explanation. I requested to speak to her supervisor, she placed me on hold for about 11 minutes, then the supervisor came online and I could not even pronounce her name either, and she could not provide an explanation except that UPS will deliver overnight AFTER the order is filled(5 days later). What is the use to advertise "Overnight Shipping" If you are not going to ship-out for 5 days ? Yes, I am pissed and out of a radio and that is how I conduct my business. Thank goodness for my dependable Verizon Wireless (backup purchased just to protect me with Nextel radio).