TheFurniture.com Complaint - Damaged furniture - Worst Customer Service Imaginable
The furniture showed up damaged, partly due to UPS and partly due to the manufacturer not packaging the furniture well.
thefurniture.com reordered the piece and I didn't hear back from them for 2 months. I called them several times to get status, but they never contact me. When I finally called them one time I was told it was going to be delivered the next day! That was great, but unfortunately this one was even more damaged! I strongly suspect it was the same one, just repackaged.
When I sent them pictures of the second one, they called me and offered to refund my money or order a new one and said I could keep, or dispose of, the piece. I chose to get the refund. That was great! I was pretty happy. The refund never came!
After 2 weeks I never recieved the refund so I called them back. After being on hold for 15 monutes they came back on and said I did have to send the piece back and they would order another one, and by the way UPS was scheduled to pick it up today!
The lady in customer service did not want to hear about any previous discussions and would not let me talk to anyone above her.
Luckily I had kept the armoire and box!
So this is still unresolved and I dont know if I'll ever get my money back or what I ordered.
I would caution anyone about ordering anything from "thefurniture.com"!!!