Crossroads Music Informative - Buyer Beware...Crossroads Music is a rip-off artist
LEBANON, INDIANA -- On 12/10/06 I purchased a harmonica on-line from Crossroads Music as a Christmas present for my husband. When it arrived via USPS it had been crushed, due to the harmonica not being packaged correctly by Crossroads Music. The harmonica came in a small manila envelope with no protection whatsoever (i.e. no bubble wrap, no packing peanuts).
On 12/26/06, my husband called Crossroads Music and spoke to David Robbins (the owner) and explained to him that the harmonica was damaged. At that time, my husband asked that a replacement be sent to him. My husband was told that there were 100+ orders in front of ours and it could be weeks before he could send us one. We did not want to wait for weeks for the replacement; therefore, David instructed my husband to ship it back to Crossroads Music, and when Mr. Robbins received the damaged harmonica he would issue a credit to our credit card.
We shipped the harmonica back to Crossroads Music via UPS on 12/26/06 and we have a UPS receipt showing it was delivered and signed by Robbins on 1/3/07 at 11:44 am.
When we didn’t see a credit applied to our credit card as of 1/9/07, we tried to call Crossroads Music and ask when we could expect a refund. However, I would only get a voicemail instructing me to leave a message. When the chime would ring to leave a message, we were told that the voice mailbox was full and could not accept any new messages. I tried leaving a message for weeks and continued to get the same message, due to the fact that the voice mail box was full.
I also attempted to reach the company by email on 1/9/07 and 1/22/07 and several times since as well. I have never received a reply message to my refund request from Crossroads Music.
On 1/25/07, I was able to leave a voicemail asking for my refund, but as of today, I still have not received any type of reply or refund.
I finally conducted a search of Crossroads Music on the Better Business Bureau website and found that Crossroads Music has an unsatisfactory record with the Bureau for the exact reasons I am writing about in this on-line complaint. The report states “specifically complaints allege the following: customers do not receive the items ordered or only receive a partial order, and the company does not answer the phone or return phone calls and/or e-mails.” The Bureau had 87 complaints against this company over the past 36 months. My only regret is that I didn't look them up on the BBB website before I purchased my item.
I even went as far as sending a complaint to the State of Indiana Attorney General's office. A representative from the Attorney General's office told me that they have sued Crossroads Music for a different reason than mine. When I inquired about the reason, I was told it was because they have not sent products to customers in the past.
These guys (Crossroads Music) are bad news. Don't order from them...you will be sorry.