Beauty Trends Complaint - Trying to get a credit for Returned Merchandise

Review by Wildhairedwoman on 2007-03-20
MISSOURI -- Buyer beware! I purchsed hair pieces from Beauty trends a fairly popular Company whose catalog I have been receiving for years but never purchased from them. Until now. I ordered a hair piece and the color was way off from the sample so I returned it. I insured it, I tracked it and it was delivered back to them safe and sound. 6 weeks later I cannot get a straight answer from them. I call and stay on hold for 20 minutes or more only to be told no one is in the return department. I have sent them confirmation from the USPS web site showing where they received the package and no one acknowledges the emails. Right now I'm trying to just get a person to verify as to when they will credit back my charge card. I should have known from when I placed the order. After I placed my order with one total my charge card was charged a second shipping fee which was not on the original order. Very shady company!!!

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