[X]
Write ReviewJump to 
7
Helpful
Votes
Votes
Office Depot Inc Complaint - Office Depot Rebate Failure - Office Depot Rebates
Office Depot Rebates - Complaint
PORTLAND, OREGON -- On October 27, 2006, I purchased a Compaq Presario PC from Office Depot. There was a $150 rebate from Office Depot, which was what motivated the purchase. HP also offered an additional $50 rebate. I filled all the forms out correctly and mailed them in on the same day. I received the $50 rebate from HP but Office Depot never received my $150 rebate submission. A customer care agent said to resubmit the paperwork to the resubmit department and wait the recommended 90 days.
After hearing nothing from Office Depot, I checked again to see if they received my second submission. There was no record of it arriving at the rebate center. I told the agent I could send the receipts in again. She said it was too late and there was nothing I could do to get the rebate.
I've also submitted some minor rebates to Office Depot and never heard back from those as well. Has anyone successfully received a rebate from Office Depot?
A poor fulfillment process is not just poor customer service but also dishonest. Unless I can get some help from Office Depot, I'll need to recommend and use a competitor.
After hearing nothing from Office Depot, I checked again to see if they received my second submission. There was no record of it arriving at the rebate center. I told the agent I could send the receipts in again. She said it was too late and there was nothing I could do to get the rebate.
I've also submitted some minor rebates to Office Depot and never heard back from those as well. Has anyone successfully received a rebate from Office Depot?
A poor fulfillment process is not just poor customer service but also dishonest. Unless I can get some help from Office Depot, I'll need to recommend and use a competitor.
Comments:
Posted by Ponie on 2007-03-21:
'Has anyone successfully received a rebate from Office Depot?' Yes, several times. However, I never make a purchase based on a rebate. If one is offered, I'm ahead of the game and won't refuse it.
Posted by poppapia on 2007-03-21:
You may want to contact Office Depot directly and express your concern. I had a rebate problem with a large retailer a few months ago, and after contacting them directly, they not only contacted their rebate processor, but sent me a gift certificate worth the value of the rebate as an apology for the problem.
Posted by superbowl on 2007-03-21:
McAfee tried to stiff me for a $30 rebate. I emailed every address I could find at McAfee. Called various departments and let them know I would be posting the entire episode on My3Cents. Within 48 hours "they found" my rebate and had it sent out in two weeks. Sometimes you do what you have to do. If only one out of ten people go to the lengths I did to get my rebate that means McAfee keeps nine out of ten! They count on their customers to give up and cave in. It's not just McAfee and Office Depot, it's just about all of corporate America. I don't think Tiger Direct has ever paid a rebate.
Posted by JRuth on 2007-04-16:
I had an identical problem with the Compac Notebook rebate from Office Depot which I purchased November 2006 at the Royal Oak, Michigan store. I was promised a $300 rebate if I also bought a HP printer (for which I could receive a $70 rebate.
I sent in the two request for rebate in the same envelope as each was contingent on the other to be valid. I also provided a very pleasant letter with the ID numbers of the rebate at the top. It seems impossible that other than outright fraud that I would not have gotten the $300 rebate. as a check for $70 was sent to me.
I hope that other visitors to this site will write their state better business bureau and demand that Office Depot uphold their promises to their customers.
Interestingly just weeks after I purchased my Compaq at the Royal Oak MI store an Office Depot opened up about 4 miles from my house vs the 20 mile journey to Royal Oak. I hardly ever see a customer in their store. Maybe the word is already out?
I sent in the two request for rebate in the same envelope as each was contingent on the other to be valid. I also provided a very pleasant letter with the ID numbers of the rebate at the top. It seems impossible that other than outright fraud that I would not have gotten the $300 rebate. as a check for $70 was sent to me.
I hope that other visitors to this site will write their state better business bureau and demand that Office Depot uphold their promises to their customers.
Interestingly just weeks after I purchased my Compaq at the Royal Oak MI store an Office Depot opened up about 4 miles from my house vs the 20 mile journey to Royal Oak. I hardly ever see a customer in their store. Maybe the word is already out?
Posted by JRuth on 2007-04-16:
Rain Man, I see at the www.rebatereportcard.com website of the 1084 complaints on file - 75 are regarding Office Depot handling of rebates. THIS IS DISGUSTING.
Another website says that Office Depot has a company called Express Group in Walled Lake Michigan that handles the rebates for the Office Depot labeled products sold. Walled Lake is barely 10 miles from my house. I am thinking hard about contacting a consumer protection group and see if they can take action against Office Depot.
Obviously Office Depot is not making a good faith effort to address consumer complaints.
Another website says that Office Depot has a company called Express Group in Walled Lake Michigan that handles the rebates for the Office Depot labeled products sold. Walled Lake is barely 10 miles from my house. I am thinking hard about contacting a consumer protection group and see if they can take action against Office Depot.
Obviously Office Depot is not making a good faith effort to address consumer complaints.
Posted by x64 on 2007-04-28:
How did you send the rebate? Do you have a tracking number to prove that they recieved it? You have just as much proof that they recieved your envelope as they do that you 'didn't' recieve your rebate. Think twice before doing mail-in rebates via USPS.
Posted by yrael on 2007-06-29:
NO ONE EVER RECEIVES THEIR REBATES FROM OFFICE DEPOT!!
THIS IS THEIR STORE ID: 2548
1520 Wesel Blvd
Hagerstown, MD 21740
(301) 790-3405
STORE MANAGER: REGIS BUSCH
I MY SELF WAS ONE OF THEIR BUSINESS CARD HOLDER
I bought two Dane-elec 1gb memory USB drives for about 49 dollars each, in their red tag special sales: it saids it will be $7 when rebated $42. Now the problem is I have spend about 100 for these two USB drive hoping I can get $42 back for each of the drives I bought.
I can't read their small prints on the receipt do to my vision so I told the store manager/casher to help me on how to get these rebates, after this guy (his name is Regis Busch) read the paper he told me that all I need to do is fill out my home address and my phone number and send it with my receipt to get this rebate. Needless to said I was happy.
3 month later, I call the rebate center about why I haven't get my rebate, they told me I don't have THE item bar code and they can't do anything unless I go to office depot to solve this problem. WTF???? I SEND THE RECEIPTS (the receipt has items code in it) and the rebate form AND THEY TOLD ME I DON'T HAVE SOME BAR CODE?? WHEN I go to the officeDepot place, they told me it’s not their fault for "rebate center" and Me not getting this right and when I complain I won't leave until this is clear because he told me it wasn’t his fault for not able to send the code with the receipt, that Regis guy actually told me to "get the FU-- out or I'll call the police" What kind of service is this? This is A TOTAL RIP OFF, THEY SCAM MY MONEY, PEOPLE DON'T BUY FROM OFFICE DEPOT!! They are total liars and they’re service is just crap, I’ll never buy from them again and you bet my next business purchase won’t be in that place!
THIS IS THEIR STORE ID: 2548
1520 Wesel Blvd
Hagerstown, MD 21740
(301) 790-3405
STORE MANAGER: REGIS BUSCH
I MY SELF WAS ONE OF THEIR BUSINESS CARD HOLDER
I bought two Dane-elec 1gb memory USB drives for about 49 dollars each, in their red tag special sales: it saids it will be $7 when rebated $42. Now the problem is I have spend about 100 for these two USB drive hoping I can get $42 back for each of the drives I bought.
I can't read their small prints on the receipt do to my vision so I told the store manager/casher to help me on how to get these rebates, after this guy (his name is Regis Busch) read the paper he told me that all I need to do is fill out my home address and my phone number and send it with my receipt to get this rebate. Needless to said I was happy.
3 month later, I call the rebate center about why I haven't get my rebate, they told me I don't have THE item bar code and they can't do anything unless I go to office depot to solve this problem. WTF???? I SEND THE RECEIPTS (the receipt has items code in it) and the rebate form AND THEY TOLD ME I DON'T HAVE SOME BAR CODE?? WHEN I go to the officeDepot place, they told me it’s not their fault for "rebate center" and Me not getting this right and when I complain I won't leave until this is clear because he told me it wasn’t his fault for not able to send the code with the receipt, that Regis guy actually told me to "get the FU-- out or I'll call the police" What kind of service is this? This is A TOTAL RIP OFF, THEY SCAM MY MONEY, PEOPLE DON'T BUY FROM OFFICE DEPOT!! They are total liars and they’re service is just crap, I’ll never buy from them again and you bet my next business purchase won’t be in that place!
Posted by Kay C. on 2007-07-28:
If I had known what I do today I would of never considered buying from Office Depot. Like you I was lured in by the promise of a $200 rebate on a fancy laptap I was dying for. Like you I waited three months, then four. Another website gave me an email address for Office Depot Customer service in Florida and Jackie Z was assigned to resolve the problem. She told me what to fax her and I did exactly as asked and I never heard another word. Emails, faxes and phone calls went unanswered. I then asked the local Detroit, Michigan TV investigating news crew to help. They got no further with Office Depot 'customer service' than I did. Office Depot simply did not respond. Finally I went to another Office Depot in Clarkston, Michigan and the Office Manager contacted the central office. Three weeks later I was issued a 'customer satisfaction check' for $200. I don't think in this case it was all Office Depot fault as the check should of come from the laptop company - but it wasn't right for them to ignore their customer complaints either.
Summary: Don't do business with Office Depot as likely you will be disappointed. What they actually do in Office Depot Customer Service I have no idea.
Summary: Don't do business with Office Depot as likely you will be disappointed. What they actually do in Office Depot Customer Service I have no idea.
Posted by nibbles on 2007-07-28:
I have submitted numerous rebate requests to Office Depot over the years and have had absolutely no problem receivng them within the time frames quoted. I am meticulous in filling out the forms and including everything required. I am careful with my printing so that the address is completely legible. I keep copies of everything I send. I've heard and read these and similar horror stories about not receiving rebates from various retailers and manufacturers - but can only go by my own personal experience which has been very good.
Posted by theodman on 2007-09-12:
I wil say this over and over if anyone on here has a rebate problem call the store they have a special number for Office Depot rebates often all they need is zip adress and last name. However on ocasion they will say what is the rebate for. Please I may be just a under payed manager who loves Office Depot but I truely beleive if you "mailed it filled it out" They will and can get you your rebate. Office Depot is a great place to buy. The employees are not given enough time to help as much as they want but you cant get service as good from wal mart.
Posted by Guesswhat on 2008-03-13:
I purchased McAfee VirusScan from Office Depot back in October of 2007. This deal included a $35 rebate from McAfee and a $5 rebate from Office Depot. I am very particular about sending my rebates out promptly, I received a postcard from them (six months later) informing my that my rebate was received past the deadline date. I mailed it on October the 5th and the deadline was October 27th. When I called them, they informed me that they received my rebate form on December 9th. (?!) I told them that I had mailed it on 10/5. They put me on hold, and came back a few minutes later and said, "We're sorry, sir. We see that we did receive your rebate form in October and you will be receiving your check in 3-4 weeks." Sounds fishy to me when it was resolved that quickly. I was going to pitch the postcard when I received it because it was only $5, but I am sure glad I called. Speak your mind and it pays!
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
