Office Depot Inc Complaint - Office Depot Rebate Failure
PORTLAND, OREGON -- On October 27, 2006, I purchased a Compaq Presario PC from Office Depot. There was a $150 rebate from Office Depot, which was what motivated the purchase. HP also offered an additional $50 rebate. I filled all the forms out correctly and mailed them in on the same day. I received the $50 rebate from HP but Office Depot never received my $150 rebate submission. A customer care agent said to resubmit the paperwork to the resubmit department and wait the recommended 90 days.
After hearing nothing from Office Depot, I checked again to see if they received my second submission. There was no record of it arriving at the rebate center. I told the agent I could send the receipts in again. She said it was too late and there was nothing I could do to get the rebate.
I've also submitted some minor rebates to Office Depot and never heard back from those as well. Has anyone successfully received a rebate from Office Depot?
A poor fulfillment process is not just poor customer service but also dishonest. Unless I can get some help from Office Depot, I'll need to recommend and use a competitor.