Dee Sign Company Complaint - Defective Real Estate Brochure Boxes
WEST CHESTER, OHIO -- I am very upset with what I thought was a reputable company that we have done business with for many years for all of our Real Estate Business Sign needs. Back in 2005 we ordered 2 brochure boxes that are supposed to fit onto the previously purchased sign posts. We had no reason to use them until this point so we had not tried to install them. When we did, we discovered that the holes were drilled improperly, the spacing was wrong, and they would not fit the poles that were purchased from them as described.
I spoke with a rep named Kathy. We had a lengthly conversation regarding the defective boxes and I was instructed to call back and let her know how many boxes I had, and to return them and they would be replaced with non defective ones. When I called back a few days later, after talking with her supervisor, she said they could no longer accept the return because it was over 6 months. I explained that they had never been out of the box or used to date because they just were not needed till now. They were not used or beat up, but brand new in the boxes. This was nothing that we did to them to make them defective. The holes were drilled improperly when manufactured. So, instead of taking responsiblity and standing behind their product, I am now stuck with two (not cheap for pieces of plastic, approx. 25 dollars each) boxes which are of no use, with no customer satisfaction. What would it have taken to make me a satisfied customer? The replacement of the boxes. Very little on their part, but a big deal and insult to me. Now they have lost a customer due to poor customer service and no satisfaction.
For all I know they had many boxes returned back in 2005 for the same reason, possibly the whole lot, I am not privy to that information, but because of them not recognizing that everything is not black or white, there are shades of grey, they stood by a rule that could have and should have been broken for a loyal customer.