Unilever PLC London Informative - Unclear rebate rejection letter irritating

Review by jim_stubbles@msn.com on 2002-03-30
YOUNG AMERICA, MINNESOTA -- The letter your company sent rejecting the Q1 Multibrand Rebate offer irriated me greatly. It did not specify exactly HOW my order form did not meet the product proof-of-purchase requirements. That additional information would have met my requirements for a clear, concise letter to a loyal customer.

The consumer affairs department of Young America which represented Unilever in the rebate offer should be trained in producing letters that inform NOT irriate the recipient.
Comments:1 Replies - Latest reply on 2002-04-19
Posted by Anonymous on 2002-04-19:
Your letter irritated me!

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