D & D Delivery Service, Inc. Complaint - Lousy Service - Furniture Delivery
I purchased furniture from Designer's Choice in Hickory, N.C. on September 9, 2006. I was told the delivery charge would be $775. When D & D Delivery Service, Inc., located in High Point, N.C., called to schedule delivery for November 11, I was told that the delivery charge was $922, which I considered to be a significant increase. Out of 5 cartons, only 3 arrived undamaged. Of these 3, the deliverymen were only able to carry 2 upstairs, although set-up was supposed to be included in the price. They insisted that the Door Chest would not fit up the stairs, which is totally untrue as we have now moved it upstairs ourselves. They then left, leaving the Chest setting on a dirty furniture pad in my kitchen.
Mid February D & D Delivery Service called and said they would be in the area and could deliver Feb 22-24. I told them we would be away on vacation on the 22nd but that the other dates would work. In spite of this fact, they tried to deliver the furniture on the 22nd, and then headed back to N.C. It is now March 21st. Earlier this week, D & D Delivery Service, Inc. called to schedule my delivery between the hours of 1:00 and 4:00 P.M. today. It is now after 4:00 P.M., once again, they have not delivered or even called. I called their office and there was nobody there to take my call. D & D has had my money since November and I find this to be totally unacceptable. My next correspondence will be directed to the Better Business Bureau.