Hyundai Motor America Complaint - Lousy warranty and customer service
RIVERSIDE, CALIFORNIA -- My 2003 Hyundai quit running. It has 64,000 miles. It was towed to the dealer who "inspected" it and told me it would cost $1,628 to repair. I complained and asked that they have the "factory" review it for warranty coverage. The Hyundai DPSM agreed to replace the Crankshaft Position Sensor ($99) but would not cover any other costs for labor or materials. I was advised that my repair bill would be $1,628 less $99. I complained and was told to call Hyundai Consumer Affairs. I did and, after being placed on hold for quite some time, was told by a very unpleasant young woman that she had spoken with the dealer and I was "lucky" the DPSM had agreed to cover the part. I asked to speak to a supervisor and was told she would put in a request for one to call me within 24 hours. I called back to the dealer and got the voice mail of Mike McElroy. I was told he was the General Manager. I left a detailed message and asked him to call me. The next day I called other dealers in the area. Two dealers had "given up" their Hyundai franchises and could not help me. I got estimates from three others that were $330 + parts, $400, and $600 including the belts. Mr. McElroy from the dealer returned my call, I explained the problem. He said he could not help personally but would speak to the Service Manager, Jim Sams and ask him to call me. When Jim Sams called me I asked him to explain why I'd never received a written estimate and why there was a $1,000 difference between the price of the other dealers and his dealer. He told me there was additional maintenance that needed to be done in order to make the repair. When I questioned him further he told me I could take it to another dealer. He would have it prepared and I could pick it up any time. I told him he was ridiculous. It's a motor vehicle, not a portable tv. He became extremely hostile so I told him I was not going to continue to speak to him and asked him to have the owner, Richard Michaelson call me. When Mr. Michaelson called he mirrored the hostility of his Service Manager. I asked him to explain the same question and he told me to "get your car out of my dealership. We are not going to!
work on your vehicle." I said "thank you" and hung up. I have tried to contact Hyundai Motors, USA which is approx 30 miles from my home. The telephone has been busy continuously. The supervisor from Consumer Affairs finally called and told me, again that I was lucky the DPSM was willing to cover the part. There was nothing further he could do to help me but he would make a report that I was not satisfied. I did a more extensive internet search, found an alternate number and called Hyundai Motors USA. The person I reached took a message and said he would have a Consumer Affairs Representative call me. I told him I had already been through that and he said there was nothing else he could do. I called the owner of the dealer back and he told me I would have to get my car out of there right away because it was "taking up space he could use to generate income". I told him I would have to make arrangements and he said to give him the number of a tow company and he would make the arrangements. I do not understand how a company the size of Hyundai Motors manages to HIDE from their consumers. I know there are people in responsible positions at Hyundai. DON DEES is the Vice President of Service. WHERE IS HE???? Why are these situations allowed to continue with consumer after consumer and NO ONE is doing anything about it. RIVERSIDE METRO was certainly happy to deal with me when they were taking my money and selling this vehicle to me.