Wal-Mart Complaint - Customer Needs Are Not Met
FORSYTH, ILLINOIS -- How can your company stand behind its policy to do away with layaways to its customers. I use to work for you and was proud of my efforts as an employee to provide service to every customer not just those who could afford to buy something. By taking the choice of layaway from your customers you have truly attacked the poor and struggling population who use this service to buy things that they cannot afford otherwise. How many of us can afford to come in your store and pay $200.00 for a TV unless we have income tax checks or have won the
lottery. I know I can't and my husband works 7 days a week for a large company. At a time when gas prices are overwhelming the nation, cable companies charge high prices because there is little competition, and Heating bills are sky- rocketing. Here in Illinois my heating bills have doubled to $1200.00 for January and February. The highest I got last year was $600.00 and that was devastating for us on his salary. I had to quit working due to a heart condition. I had two heart attacks and ended up with corpuls tunnel from working for you. I loved my job because we always put customers first. It was not always easy either. Layaway was awful at Christmas time and sometimes the pressure to get the job done made us cranky to the point that a customers suffered. It was hard to have patience with demanding bosses and customers but it was our job to put those customers first. Dropping Layaway was a slap in the face to those of us who struggle from paycheck to paycheck. How can this not plummet your sales?
It was truly a bad business decision on your part and an insult to those of us who were devoted to shopping at your store. How many people have credit cards to charge everything? I do, but I can't afford large items over $100.00. Our country was built on the shop owner who had a heart like Sam Walton did. I can almost guarantee he is rolling over in his grave now knowing what you have done to his stores. You have just made a contribution to the "haves" and the "have nots" are suffering because of it. Congratulations!!!