Linder's Furniture Complaint - Oh where is my couch
REDONDO BEACH, CALIFORNIA -- I purchased my couch on December 9, 2006. The holidays caused a slight, but understandable, delay.
A couch was delivered on January 18, 2007, but it was the wrong color (manufacturer error). Linder customer service said that they would work with the manufacturer to get the frame of the couch re-upholstered, since that was the fastest way to get our couch. Perhaps it would be available on February 7th. So, not ready for Super Bowl, we cancelled our party (we just moved into a new house and don't have a couch at all).
February 7th, the estimated delivery was February 25th. When I called that week, no one could tell me what happened or if my couch existed. Finally, on March 8th, I was told that they would call me in a few days with a delivery time for my couch.
The next week I called to find out about my couch. Now the day it would arrive to their store would be March 22nd. And they would get the delivery set up right away so I could have the couch on March 23 or 24.
On March 22nd, the couch was still not finished, and not available for delivery. However, once again, I am promised a couch next week. Oh, and a
7% discount refunded to me.
My son was about 8 months old when we ordered the couch. Now we are celebrating his 1 year birthday on Saturday, having a bunch of friends over, but they will have no where to sit. Time to pull out those foldable camping chairs!