Home Depot Complaint - Bad Customer service from senior store management
MANTECA, CALIFORNIA -- 7 wks ago I ordered flooring from Manteca Home Depot. 2 wks later when we went to pick it up it was damaged. It was reordered and two wks later when we went to collect it the 2nd order was damaged. In the mean time, we had contacted Home Depot on a number of occasions to voice our concerns, but no one seemed to care because the store never made an effort to contact until I started getting really pushy and demanding a response in week 5. People promised to call us and didn’t, people called us to pick up damaged wood, we asked to see the GM in the 7th week and surprisingly he didn’t call; the list is extensive. Today the general manager BILL NEWBOLD basically said that we should take the damaged wood and cut the ends off and he would give us 2 boxes free gratis. Nothing about the fact that we have been most unprofessionally by this corporation, that we have spent endless hrs trying to fix the problem, or that we still do not have flooring more than 7 weeks later, even though it has been charged to our home depot card for 7 weeks. We are closing our account and moving to Lowes in the next town. Even though we will need to travel to another town to the nearest Lowes we feel that we can no longer shop at a store that exhibits such little interest in its customers despite the Home Depot mission "to do the right thing" and "respect for all people" as outlined on their website.