Vanderbilt mortgage and finance Complaint - Customer service sucks
NEW YORK -- When my husband called vanderbilt tov tell them he was out of work due to an injury and ws waiting for a compensation check and would be late they were unbelieveably rude to him. The woman he was talking to told him that was too bad he had to make the payment on time regardless of his injuries or whatever the problem was. (Now he had to call all the companies he pays bills to and not one of them acted like vanderbilt.)This woman told him he had to get her supervisor on the phone and when he came on he was even more rude than she was. This so called supervisor could have cared less and acted like it was his own personal money. This mortgage was origanally with Chase Manhattan and when they sold their mobile home financing division it was bought by vanderbilt. To make a long story short if you exoect at least half way decent customer service then do not do bisness with vanderbilt. I work am a telephone customer service rep for a nationwide bank and if we ever treated even our nastiest customers the ay vabderbilt treats all of theirs we would be fired on the spot.