Castaways Vacations Club Complaint - Vacation Club / Discount Vacations
PLANO, TEXAS -- We attended a sales pitch for Beachcombers Vacatons aka: castaways vacation club on Saturday March 3rd of 2007, during the sales pitch the quoted us prices and such for prices of different types of vacation packages from cruises to Condo rentals. All these were top of the line quotes. 7 day cruise with a balcony or suite for less the standard cabins. We fell for this tatic and signed up (they kept knocking down the price,should have been a clue). Big mistake. Price we paid was almost half off the starting price.
We got home after leaving the Beachcombers office with our contract and our vacation package booklet without them giving us temp password to call the toll free number to check out prices "During our so called three day trial". The office and booking agents are closed on Sundays.
Sunday 4th of March Closed (beachcombers and booking agents)
Monday March 5th We call the booking agent on Monday to see if we can get quotes, they told us we needed a temp password to get quotes (we just wanted to check out to see how real thing was). I told them we didn't have one they said sorry. I had to hang up. Keep in mind two staff members gave us their cell phone numbers to call with questions, no one called us back during all this time.
Tuesday March 6th the office returns my call at around 2:30 (office hours are 3-9 Tues-Friday and 9-6 on Saturdays) and finally give us a temp passsword. (we are now on our third day of trial) We call to get quotes on some cruises (we can only talk to one person whom dealt with new accounts since all we had was a temp password) That person isn't in when I called she calls me back at around 5pm (booking agents on Tuesday closes at 6pm)and I give her some info on some cruises she then tells me she'll call me back the next day with the quotes, it was late in the day and she needed time get the prices. Still no prices and the last day of our trial. (should have been the 1st day).
Wednesday March 7th I have to call her back at about 2:30 she never called me so again she wasn't there so left message. She's calls me back with prices. I take down the info and hang up. I then proceed to call the cruise line to get a price quote for exact same cruise and cabin area. The price was exactly the same, actaully the Vactaion club was .50 cents more. I was totally shocked out of my mind. I then called the office wanting my money back it's 7pm and they are open until 9pm no call back.
March 8th after calling them leaving another message they finally call me back saying they didn't check message from the night befor until 10pm and that was to late to call me back. She told me that she got message and was sounded shocked about the prices. She told me she would have the person whom gave us the sales pitch a call back at 5pm. No call at 5:40 I call back he was in a "meeting". He finally calls back and I explain to him about the prices being the same "he was puzzled". and he's had like 600 poeple signup since that Satuday March 3rd that we're happy. (like those 600 people got temp passwords and called and got prices that fast? (must have been more like 6 people not 600). He wanted to call and speak to person I talked to at the booking number to see why the prices were the same. (that's funny now that I think about it) He never called back.
Friday March 9th I call the office again asking for my money back. She told me I was out of my three day trial period (no crap), it was out of her hands we had to send the packet to the address on the contract.
Tuesay March 13th, product sent back certified mail with a return receipt. Called credit card company to dispute the charges. Reason given company missleads the public.
Thursday March 22nd, no return receipt and charges on credit card still pending!! And no returned product.
Angry in Plano Texas