Original Mattress Factory - Douglasville Complaint - The best original factory mattress is the worst I have ever had! - Mattress

Posted by Hugh_Jorgen on 2007-03-23:

I've had mine for three years and it's the best mattress and box spring I have ever owned. Call the owner of the company - see if you can go above the store manager level.

Posted by Anonymous on 2007-03-23:

I've had this mattress for a few years, and I don't think it's any better or worse than any other mattresses I've owned.

Posted by David on 2007-03-23:

I won't buy a mattress anywhere except the Original Mattress Factory. I have purchased several mattresses from the store in Orlando, FL and am completely satisfied. I have seen how the mattresses there are made and know exactly how my mattresses were constructed. I could never say that about any other new mattress.

Posted by toni b. on 2008-08-28:

We bought a foam mattress from this company (being told it was better than a tempurpedic) and it did cost much less. When we got it (possibly due to never having actually slept on one before) it was horrible. When we opted to sleep on the floor rather than on the bed due to all kinds of aches & pains, we had to send it back. We slept on it almost 2 weeks to give it a chance, but went back to the store. The store manager (Douglasville GA) told us when we bought it, if we weren't happy with it we could return it, pay the difference and delivery charge again and get another mattress. We had looked at regular box springs too. The set we wanted only had a $30 difference, he told us then we had to pay 25% of the cost of the mattress we had since we were going from a foam mattress to a box spring (none of this ever mentioned when we purchased it). If we had known, there is no way we would have taken the chance. We would have shopped around more even though we had been without a bed for over a month due to damage to our house. He was honest (at first to us anyway) to admit he didn't tell us that part of the policy and it isn't stated on any of their warranty material. When we told him we'd only pay the $30 to switch, he said he couldn't do anything and that the owner wouldn't either. After telling them we'd contact the BBB, later in the day he called the owner who was rude. The store mgr. told the owner he told us the policy (not specifying what he told us & that he omitted explaining switching from one type of mattress to another). We told him the mgr. was lying and he wanted argue those were strong words and he was a nice guy. Nice had nothing to do with it. We had agreed if they wanted to only switch out the mattress and not the box spring if that would help them save money, but it actually cost more to do only the mattress since that's what the money is in. Once the owner finally agreed to switch the set for $30 + addt'l delivery charge, the store mgr. called to set it up and still tried for the mattress switch only costing $120, we told him that's not what we agreed to. Finally we got our new SET for the total of addt'l $70 and when we took it out of the plastic it smelled like a garbage dump! I called another store to ask if there was a reason for this. I was told sometimes because they get foam materials from many places (?) and have to cure it, the process doesn't get complete sometimes because they make the mattresses so fast and just to spray it with febreeze, open our windows and let it air out for a few days. In the meantime, I couldn't sleep on it because the smell made me sick. Now, it seems to be ok and I do have a bed I can use, but I am so sorry I didn't buy elsewhere. The price difference between them and Mattress Direct was only $120 and after switching brought it down to $50, our aggravation was worth more than that.