Microsoft Informative - Encarts Premium Service

Review by BGatesIsLucifer on 2007-03-23
OK, I've hated Microsoft for years (ever since they foisted Word on the world and destroyed WordPerfect). But for my three children who are students I decided to spring for the MSN Encarts premium service ($30/year). As it has turned out we hardly ever used Encarta since Wikipedia is so much better.

Today I tried to cancel the Encarta service and found out that, yes, once again vile Bill Gates has snookered me. It is impossible to cancel service from any website. Microsoft has used the simple, straightforward expedient of using non-existent URLs so that one's attempts always end up with an "Unable to connect" error message (together with such helpful pieces of advice such as "maybe you are not connected to the Internet").

I finally sent a cancellation letter to their corporate headquarters (at One Microsoft Way, no less). At least I called them a bunch of names in the letter, so this whole exercise wasn't a complete waste.

So, be warned: If you subscribe to Encarta you'll find it very difficult to unsubscribe later on.

Are their any class-action lawyers out there who would like to sue the big monopoly for a zillion dollars??
Comments:7 Replies - Latest reply on 2007-03-26
Posted by MRM on 2007-03-23:
Before anybody says that the lawyers will be making the most money out of the lawsuit, its not about the money. The class action lawsuit is about teaching the company a lesson.
Posted by poppapia on 2007-03-23:
Be careful with wikipedia, as it is in the news for posting untrue and bogus information in many categories, which, by the way, can be posted and/or changed by anyone who accesses their site.
Posted by Anonymous on 2007-03-23:
BGatesIsLucifer, I here what you are saying and I might also point out Bill Gates is trying to sell us out for cheap labor, from you know where.

poppapia, thanks for your post I was woundering about wikipedia, I've seen so much BS on that site now I know why.
Posted by *Brenda* on 2007-03-23:
I use WordPerfect at work! I like it a lot better than Word.
Posted by Anonymous on 2007-03-23:
Word Perfect - now there's a blast from the past.
Posted by Anonymous on 2007-03-23:
I use Stew Perfect at work! No problems, whatsoever.
Posted by Anonymous on 2007-03-26:
Wikipedia cannot be cited as a source for any work of research, so you may be better off to keep the Encarta until your kids don't need it any longer.

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