Microsoft Informative - Encarts Premium Service
OK, I've hated Microsoft for years (ever since they foisted Word on the world and destroyed WordPerfect). But for my three children who are students I decided to spring for the MSN Encarts premium service ($30/year). As it has turned out we hardly ever used Encarta since Wikipedia is so much better.
Today I tried to cancel the Encarta service and found out that, yes, once again vile Bill Gates has snookered me. It is impossible to cancel service from any website. Microsoft has used the simple, straightforward expedient of using non-existent URLs so that one's attempts always end up with an "Unable to connect" error message (together with such helpful pieces of advice such as "maybe you are not connected to the Internet").
I finally sent a cancellation letter to their corporate headquarters (at One Microsoft Way, no less). At least I called them a bunch of names in the letter, so this whole exercise wasn't a complete waste.
So, be warned: If you subscribe to Encarta you'll find it very difficult to unsubscribe later on.
Are their any class-action lawyers out there who would like to sue the big monopoly for a zillion dollars??