ALTAMONTE SPRINGS, FLORIDA -- On March 28th 2002 I checked into a Quality Inn located in Altamonte Springs, Florida. After checking in, I asked the front desk clerk if I could check out at 12pm. He said that would be fine. The next morning, I was awakened by someone tapping at my door. It was the General Manager of the Hotel, Tarik Awad. He told me that I would have to be out by 11:30am sharp. I told him about the late check out I was given, he said 'We're all booked, I need you out.' I have stayed at many Choice Hotel locations before and I never have had a service problem until now. Needless to say, I was not satisfied with his response and attitude. When I went to the front desk to check out, I told him that I was not satisfied with his service at all and that I did not expect to pay. He basically told me 'too bad' and that there was nothing He nor Choice Hotels will do. I showed him the 'Our Plegde' form of Quality Inn. He laughed it off and told me to give it back to him...I just walked out with it and kept it in my hand for my records. I am not satisfied and I am disgusted at Mr. Awad's actions and response.
To help keep me as a potential future customer, I would like the following:
I want Quality Inn to obide by their Pledge/Policy which states: "100% Satisfaction, A Quality Guarantee. At Quality we guarantee total guest satisfaction. If you are not satisfied with your accommodations or our service, please infrom the front desk staff. If we cannot correct the situation to you satisfaction you will not be charged." I would like my money back.