Morgan Buildings Complaint - Warranty Misrepresentation
DALLAS, TEXAS -- Morgan Buildings & Spas uses their 'warranty' as a big selling point. But, as we have found out, their 'warranty' is in fact a joke. We bought a shed in 2000 and recently discovered that one of the supporting wooden beams is rotting. More than 2 months after we first contacted them about it they sent someone out to inspect the shed, then they claimed that the shed was getting wet because of our sprinkler system (duh - it's outside in the back yard) and so was not covered under their warranty. Since they didn't tell us that their sheds are apparently for indoor use only, I contacted the Regional Sales Manager, then the National Sales Manager. To date, we have nothing from them - they never return calls, nothing. I have also filed a complaint with the BBB as Morgan is apparently not a bit concerned with customer service. THis is a lousy comapny & I would encourage anyone who may be considering buying anything from them to definitely shop elsewhere.