Cordia Communications Informative - False information and over billing
I was marketed to Cordia in the spring of 2005. During this marketing session I was advised that "Cordia Residential Unlimited" Service for $39.95 per month would give me unlimited local and long distance. At no time during this marketing session was "data minutes" mentioned. Based on what I was told, I agreed to take Cordia.
When I was transferred to confirm this and was told there would be charges if certain minutes (I later learned the term, "data minutes") went over a limit I stated I did not want anything that could involve extra charges. At that point I was switched back to the Cordia marketer who assured me that with the unlimited plan there would be no extra charge. We discussed this for a few minutes until I felt comfortable that there in fact would be no extra charge and I was again switched to confirm my choice.
Once again I was told of extra charges that could result with this plan and once again I stated I did not want any extra charges and once again I was switched back to the marketer. This happened three times. Each time the representative would mention extra charges, with no further explanation and switched me back to the marketer then the marketer would take time to explain that the Residential Unlimited plan that I was getting was in fact unlimited and assured me there would be no extra charges (as I was being told in the confirmation part of the call). I finally signed up under the impression that no extra charges could or would apply.
My first bill dated May 22, 2005 charged me for my phone and an extra phone. I was being charged for 2 phone numbers, one was mine and I have no idea where or whose the other number came from. After a call to Cordia it was agreed that my bill would be adjusted and I would wait for my next bill to pay what I owed. My June bill was adjusted, the charges for the phone that was not mine had been removed but now I was being charged a finance or late fee and the taxes on the charges were still being billed. This was eventually resolved.
I was also now being charged for "local data" minutes over 1000 used. The marketer had given me false information. I again called Cordia. After at least 2 phone calls and much debate, I was allowed to back date an "up grade" to the next plan for $49.95, which I was under the impression would NOW give me "UNLIMITED" calling and the charges for the data minutes were dropped. (I now paid $49.95 retroactivity instead of $39.95 and I received a credit for $15.79.)
THEN on my October bill I was again charged an extra $75.48 for data minutes over 5000 used. I did not know that I still had a limit and would be charged for excess. I called Cordia 3 times and got no help.
I have since switched companies and I did pay a portion of my finial bill. The total was for $142.48. I made a payment of $74.44 and included the statement that if cashed the bill was to be considered paid in full.
The check was cashed and they now state that even though I requested them to cash the check only as payment in full I still have the balance of $69.00 and they have put that amount in a collection agency which is going against our credit.