Maaco Complaint - Argh! Maaco paint job are horrid
GARDEN CITY, MICHIGAN -- The Garden City Michigan Maaco is a fraud.
O.K. Here is my beef with Maaco. I took 2 cars to them, One just needed a replacement bumper cover, and the other was going in for a paint job.
Lets start out with the bumper cover. First off they ordered my bumper cover I was assuming it would be the exact same cover. Nope it was very close but not the same one. Then They taped it off wrong and now there is dark blue paint on the black surface.(my 9 year old saw that) Then the edges of the bumper were not even painted.They said "Oh it's because it sat on a rack to get it painted" Then as I look at my 2005 Durango They installed the bumper cover crooked. They tried to tell me that "Maybe when you hit it you bent a bracket" I took it in for a cracked bumper cover not a rear end collision.
The closer I looked I noticed the paint did not match.The bumper cover was lighter than the rest of the truck. Then I noticed they used a light colored primer to paint a dark blue bumper. Um no that is the wrong thing to do anyone who has ever painted anything knows when you are going from light to dark you have to use a darker primer to get a exact match.So Maaco told me well then you will have to leave the truck for 2 days so we can color match from the paint book. By this point I was ready to blow so I had to leave. Now mind you they have had my other car for almost 2 weeks now and that one was in just for a paint job. We started out with a white Mercedes and was changing the color to a light creme shimmer.Not a huge color difference.The main reason for the paint job was from an egging. They painted the car once and it had runs and over spray. Then they painted the car with the doors shut so there was a paint build up around all the doors where the rubber seal meets the main body. They also over sprayed both chrome exhausts. The paint was bumpy and had alot of bubbles in it.
I took my husband up to look at it and he was not happy this was not a cheap paint job and he expected a much better job for the money. Now Maaco is painting the car for the third time yes I did say third.
After the owner cursed in front of my children telling us that if we did not like the job then to take my car and get the hell out of my shop. Now this is supposed to be a business owner cursing in front of a 7 and 9 year old. I had to take my kids out to the truck while my husband "discussed" some matters with the owner. How do you explain to children why the owner said that. My husband then told the owner then give me my car I don't want to to ruin my car anymore you have already done 2 paint jobs now you are going to do a third, this is too much. So the owner told him "well then pay your balance" He was told pay for what a shoddy job, No I will not". So we left the car to get another paint job and all I can say is 3 strikes your out. I never expected this from such a well known name.
Ticked in Michigan